LATE DELIVERY REFUND AND DISCLAIMER
While we take great strides to ensure on-time delivery, some orders may arrive after the estimated delivery date.
Here are a few common reasons why deliveries may be delayed:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
- Unforeseen shipping delays
Recommended Actions
If your order is delayed, we recommend that you:
- Confirm the estimated delivery date and shipping address in your order history.
- Check the payment processing status of your order.
- Allow an additional 48 hours for unexpected shipping delays.
It is the customer’s responsibility to pay for shipping charges. Shipping charges are non-refundable in the case of returns, and HOME reserves the right to deduct applicable shipping charges from the refund amount.
ORDER CANCELLATION
Customers may cancel their order free of charge at any time before the order has been shipped.
To request a cancellation, please contact our customer service team as soon as possible at support@goldenloafgoods.com.
Once an order has been shipped, it can no longer be canceled. In this case, customers may request a return or exchange in accordance with our return policy below.
RETURNS AND EXCHANGES
Customers may request a return or exchange within 30 days of receiving their order.
To request a return or exchange, please contact our customer service team at support@goldenloafgoods.com and provide your order number and the reason for the request.
Return or exchange requests submitted after 30 days from the delivery date may not be accepted.
Shipping charges are non-refundable for returns, and HOME reserves the right to deduct applicable shipping charges from the refund amount.
REFUND PROCESSING
We always put our customers first. If you experience a late delivery, please contact our customer service team. Refund requests will be reviewed and processed based on the individual circumstances of each order.
Once a refund has been approved:
- Refund processing time: 1–3 business days
- Refund posting time: 3–7 business days after the refund has been processed
The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.
GIFT CARD DISCLAIMER
We offer gift cards to spread the love of comfort. For your gifting convenience, you may return or exchange a gift card if you no longer need it. The purchaser may request a refund for the purchased value or unused balance.
Refunds can only be issued to the original payment method. Please contact our customer service team at support@goldenloafgoods.com for assistance.
Once approved, refunds are processed within 1–3 business days, and it may take an additional 3–7 business days for the refund to appear in your account, depending on your payment provider.
COLORADO RETAIL DELIVERY FEE
As of July 1, 2022, the Colorado Department of Revenue implemented a new non-refundable $0.27 delivery fee that we are required to collect on shipments to an address in Colorado.
The fee is collected once per order and will be reflected on your order confirmation email. Qualifying refund requests will be processed minus the non-refundable delivery fee.
CONTACT US
If you have any questions about order cancellation, returns, exchanges, refunds, or delayed deliveries, please contact our customer service team:
Email: support@goldenloafgoods.com
Our customer solutions team is always here to help and provide assistance with your order.